Help Center
How can we help you today?
Find answers to your questions about orders, payments, delivery, returns, and more.
Order & Tracking
Q: How can I track my order?
A: Go to the Track Order page and enter your Order ID and email address.
Q: I didn’t receive my order confirmation?
A: Please check your spam folder or contact support.
Payment
Q: What payment methods do you accept?
A: We accept Cash on Delivery and online payment options.
Q: Is online payment secure?
A: Yes, all payments are processed securely.
Delivery
Q: How long does delivery take?
A: Delivery usually takes 2–5 business days.
Q: Do you deliver outside Dhaka?
A: Yes, we deliver nationwide.
Returns
Q: Can I return a product?
A: Yes, returns are accepted within 3–7 days depending on product type.
Q: How do I request a refund?
A: Contact our support team with your order details.