Refund & Return Policy

Refund & Return Policy for SOUK Bangladesh

At SOUK Bangladesh (https://kavoracart.com), we strive to ensure customer satisfaction. As a multivendor marketplace, returns and refunds may vary depending on the vendor. This policy outlines the general rules applicable across our platform.

1. Eligibility for Returns

Customers may request a return under the following conditions:

  • The product is damaged or defective
  • The product received is incorrect
  • The product is significantly different from the description

2. Return Timeframe

  • Return requests must be made within 3–7 days of receiving the product.
  • Late requests may not be accepted unless there is a valid reason.

3. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not due to delivery issues)
  • Perishable goods
  • Personal care items
  • Customized or special-order products

4. Return Process

To initiate a return:

  1. Contact us via email or contact form
  2. Provide order details and reason for return
  3. Wait for approval and instructions

Returns without prior approval may not be accepted.

5. Refund Process

  • Once the returned item is received and inspected, the refund will be processed.
  • Refunds are typically issued within 5–10 business days.
  • Refund method depends on the original payment method.

6. Cash on Delivery (COD) Orders

  • For COD orders, refunds will be processed via:
    • bKash
    • Bank transfer
  • Customers must provide accurate payment details for refund processing.

7. Vendor Responsibility

  • Vendors are responsible for product quality and order fulfillment.
  • Refund approvals may involve vendor verification.

8. Shipping Costs

  • Delivery charges are non-refundable unless the return is due to seller error.
  • Return shipping cost may be borne by the customer unless the product is defective or incorrect.

9. Cancellation Policy

  • Orders can be canceled before shipment.
  • Once shipped, cancellation may not be possible.

10. Dispute Resolution

In case of disputes between customer and vendor, SOUK Bangladesh reserves the right to make the final decision.

11. Contact Us

For return and refund requests:

Email: hkmanik@gmail.com
Website: https://kavoracart.com

By shopping on SOUK Bangladesh, you agree to this Refund & Return Policy.