{"id":4006,"date":"2026-04-12T10:41:05","date_gmt":"2026-04-12T04:41:05","guid":{"rendered":"https:\/\/kavoracart.com\/?page_id=4006"},"modified":"2026-04-12T10:41:46","modified_gmt":"2026-04-12T04:41:46","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/kavoracart.com\/bn\/refund-return-policy\/","title":{"rendered":"Refund &amp; Return Policy"},"content":{"rendered":"<p><strong>Refund &amp; Return Policy for SOUK Bangladesh<\/strong><\/p>\n\n\n\n<p>At SOUK Bangladesh (<a href=\"https:\/\/kavoracart.com\/bn\/\">https:\/\/kavoracart.com<\/a>), we strive to ensure customer satisfaction. As a multivendor marketplace, returns and refunds may vary depending on the vendor. This policy outlines the general rules applicable across our platform.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-60d06955\"><h4 class=\"uagb-heading-text\">1. Eligibility for Returns<\/h4><\/div>\n\n\n\n<p>Customers may request a return under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is damaged or defective<\/li>\n\n\n\n<li>The product received is incorrect<\/li>\n\n\n\n<li>The product is significantly different from the description<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-6dd7cbc0\"><h4 class=\"uagb-heading-text\">2. Return Timeframe<\/h4><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return requests must be made within <strong>3\u20137 days<\/strong> of receiving the product.<\/li>\n\n\n\n<li>Late requests may not be accepted unless there is a valid reason.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-367988a0\"><h4 class=\"uagb-heading-text\">3. Non-Returnable Items<\/h4><\/div>\n\n\n\n<p>The following items are not eligible for return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Used or damaged items (not due to delivery issues)<\/li>\n\n\n\n<li>Perishable goods<\/li>\n\n\n\n<li>Personal care items<\/li>\n\n\n\n<li>Customized or special-order products<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-16313fbd\"><h4 class=\"uagb-heading-text\">4. Return Process<\/h4><\/div>\n\n\n\n<p>To initiate a return:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact us via email or contact form<\/li>\n\n\n\n<li>Provide order details and reason for return<\/li>\n\n\n\n<li>Wait for approval and instructions<\/li>\n<\/ol>\n\n\n\n<p>Returns without prior approval may not be accepted.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-a8406921\"><h4 class=\"uagb-heading-text\">5. Refund Process<\/h4><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once the returned item is received and inspected, the refund will be processed.<\/li>\n\n\n\n<li>Refunds are typically issued within <strong>5\u201310 business days<\/strong>.<\/li>\n\n\n\n<li>Refund method depends on the original payment method.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-b0ebac37\"><h4 class=\"uagb-heading-text\">6. Cash on Delivery (COD) Orders<\/h4><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For COD orders, refunds will be processed via:\n<ul class=\"wp-block-list\">\n<li>bKash<\/li>\n\n\n\n<li>Bank transfer<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Customers must provide accurate payment details for refund processing.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-aa5e1b41\"><h4 class=\"uagb-heading-text\">7. Vendor Responsibility<\/h4><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vendors are responsible for product quality and order fulfillment.<\/li>\n\n\n\n<li>Refund approvals may involve vendor verification.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-f459e051\"><h4 class=\"uagb-heading-text\">8. Shipping Costs<\/h4><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delivery charges are non-refundable unless the return is due to seller error.<\/li>\n\n\n\n<li>Return shipping cost may be borne by the customer unless the product is defective or incorrect.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-e6d53cd7\"><h4 class=\"uagb-heading-text\">9. Cancellation Policy<\/h4><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders can be canceled before shipment.<\/li>\n\n\n\n<li>Once shipped, cancellation may not be possible.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-2ca544c3\"><h4 class=\"uagb-heading-text\">10. Dispute Resolution<\/h4><\/div>\n\n\n\n<p>In case of disputes between customer and vendor, SOUK Bangladesh reserves the right to make the final decision.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-37e9241e\"><h4 class=\"uagb-heading-text\">11. Contact Us<\/h4><\/div>\n\n\n\n<p>For return and refund requests:<\/p>\n\n\n\n<p>Email: <a href=\"mailto:hkmanik@gmail.com\">hkmanik@gmail.com<\/a><br>Website: <a href=\"https:\/\/kavoracart.com\/bn\/\">https:\/\/kavoracart.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>By shopping on SOUK Bangladesh, you agree to this Refund &amp; Return Policy.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return Policy for SOUK Bangladesh At SOUK Bangladesh (https:\/\/kavoracart.com), we strive to ensure customer satisfaction. As a multivendor marketplace, returns and refunds may vary depending on the vendor. This policy outlines the general rules applicable across our platform. 1. Eligibility for Returns Customers may request a return under the following conditions: 2. Return&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-4006","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"hkmanik@gmail.com","author_link":"https:\/\/kavoracart.com\/bn\/author\/hkmanikgmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Refund &amp; Return Policy for SOUK Bangladesh At SOUK Bangladesh (https:\/\/kavoracart.com), we strive to ensure customer satisfaction. As a multivendor marketplace, returns and refunds may vary depending on the vendor. This policy outlines the general rules applicable across our platform. 1. Eligibility for Returns Customers may request a return under the following conditions: 2. Return...","_links":{"self":[{"href":"https:\/\/kavoracart.com\/bn\/wp-json\/wp\/v2\/pages\/4006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavoracart.com\/bn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kavoracart.com\/bn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kavoracart.com\/bn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kavoracart.com\/bn\/wp-json\/wp\/v2\/comments?post=4006"}],"version-history":[{"count":2,"href":"https:\/\/kavoracart.com\/bn\/wp-json\/wp\/v2\/pages\/4006\/revisions"}],"predecessor-version":[{"id":4008,"href":"https:\/\/kavoracart.com\/bn\/wp-json\/wp\/v2\/pages\/4006\/revisions\/4008"}],"wp:attachment":[{"href":"https:\/\/kavoracart.com\/bn\/wp-json\/wp\/v2\/media?parent=4006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}